Returns
Thank you for shopping with us! We strive to provide high-quality cosmetic lip products and want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
All sales are FINAL. Read below for return eligibility.
Return Eligibility
We accept returns on damaged products or if you received the wrong item 72 hours from the delivery date. To be eligible for a return:
- The product must be unused and in its original packaging.
- All seals and tags must be intact if applicable
- We do not accept returns on products that have been opened or used for hygiene reasons.
To initiate a return, please follow these steps:
- Contact our customer service team with your order number and reason for the return. We will provide you with further instructions and information
Fill out a contact us form.
Return Shipping Costs
If the return is due to an error on our part (e.g., wrong item sent), we will cover the return shipping costs.
For all other returns, the customer is responsible for the return shipping costs. Please make sure you're are purchasing the correct item(s).
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Contact Us
If you have any questions about our return and refund policy, please contact us by filling out a contact us form.
We appreciate your understanding and support. Thank you for choosing Naturally Dainty!